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Dimatix's Technical Support Group is staffed with highly trained engineers with many years of piezo ink jet experience and considerable knowledge of printing systems design, implementation, and troubleshooting. Within Dimatix, Technical Support is in close touch with Operations and with Development and Engineering, and is always ready to explain the operation of our products and to assist customers in selecting the best ones for their use. In addition to maintaining and developing a library of technical support literature, the Group also conducts extensive training programs designed to increase our customers' knowledge and understanding of Dimatix's ink jet technology. We are committed to getting customers' products to market as quickly as possible and keeping them there.

Applications Engineering

Established to serve the needs of companies evaluating Dimatix's products or designing and integrating printing systems, AE covers all the disciplines necessary (such as mechanical engineering, electrical engineering, software, chemistry, etc.) to ensure a successful product development program based on a high performance Spectra print engine.

For further information about Applications Engineering services please contact our Technical Support Department at (appeng@dimatix.com).

Customer Support Engineering

To serve our customers whose products are already established in the marketplace, we have dedicated a group of engineers to maximizing, on an ongoing basis, the benefits our customers and end users derive from our products. Working from relationships they have developed with each customer's technical staff, they channel information to wherever that information will be best used. They coordinate the resolution of any product-related problems that arise, and they communicate planned design changes to customers and actively work to ensure continuing compatibility.

For further information about Customer Support Engineering services please contact our Technical Support Department at (cseeng@dimatix.com).